Telehealth Navigation

The best assistance for your practitioner

Our Telehealth Navigators department is a unit that provides logistical assistance to practitioners who remotely tend to patients. Our team has been thoroughly trained to provide high quality assistance to doctors throughout every process of telehealth consultation.

You can count on our Telehealth Navigators team to check up on the patient the day of a scheduled appointment to confirm their symptoms and the consultation time, as well as troubleshoot any problem before it begins. During the session, our navigators are ready to be present during the call (with the patient’s and doctor’s permission of course) to provide on-the-spot translation and report connectivity issues.

Navegadores de Telemedicina
Navegadores de Telemedicina

After the consultation, our team deals with the scheduling of new appointments for the patient, be them remote or on-site. They also send any paperwork and follow up on any treatment or exam orders issued by the doctor.

We prioritize the connection between providers and patients to facilitate precise medical advice. To that end we make use of the most effective technology and communication tools and can rely on a team composed entirely of bilingual staff that enhances our culturally sensitive medical assistance.

Benefits

  • Your physician can focus entirely on their job by taking the administrative duties off their shoulders.
  • Clearer schedule for your doctors by setting up and confirming the consultations of the day beforehand.
  • An on-the-moment assistance during remote consultations for translations or any other logistical or technical need your doctors or patients may have.
  • Make your patients feel tended to even after the consultation by having a team specially focused on following up on the outcomes of the session.

Do you want to know more?

Contact us!